Customer Support Workflow Templates
These free customer support automation templates triage inboxes, draft replies, and route urgent tickets with a human approval step where it matters. They run on Heym, a self-hosted source-available platform, so support teams can automate first response without sending customer conversations to a third-party cloud.
- support inbox triage
- FAQ replies
- human review
- urgent routing
What you can automate with Customer Support templates
Inbox triage
Watch a shared mailbox, summarize incoming support email, and route urgent messages to Slack.
Human-in-the-loop replies
Draft a customer-facing response, pause for human approval, then continue with the reviewed reply.
Urgent routing
Branch on keywords to send time-sensitive tickets down a fast path while standard requests follow the normal queue.
Multilingual support
Detect the language of an incoming message and route it to the matching team or response branch.
Slack triage agents
Classify Slack messages with an orchestrator and delegate to urgent or normal sub-agents, each with its own posting logic.
Popular Customer Support templates
IMAP Support Inbox Triage
Watch a shared mailbox, summarize incoming support email, and route urgent messages to Slack.
HITL Support Reply Agent
Draft a customer-facing support response, pause for human approval, then continue with the reviewed reply.
Urgent vs Standard Router
Branch on a keyword in the input line — fast path vs standard path using a Condition and two outputs.
Language Switch Router
Detect the language of incoming text with an LLM and route to the matching branch using the Switch node.
Slack Orchestrator + Triage Sub-Agents
Orchestrator agent classifies incoming Slack messages and delegates to an UrgentAgent or NormalAgent sub-agent, each with its own posting logic.
Browse all Customer Support templates
Pick a workflow, copy the JSON, and adapt the nodes for your team.
All 28 Customer Support templates, A to Z
- AI Email Reply Drafter
- Customer Feedback Triage Team
- Customer Survey Sentiment Slack Digest
- Decision Model Support Triage
- Differentiated Instruction Accessibility Agent
- Discord Slash Command FAQ Reply
- GDPR Data Subject Request (DSAR) Router
- HITL Support Reply Agent
- IMAP Support Inbox Triage
- Jira Bug Intake Triage
- KITA Parent Message and Pickup Review
- Language Switch Router
- Linear Bug Intake Triage
- Outage Customer Update Agent
- Patient Appointment Reminder & No-Show Reducer
- Player Feedback to Game Live-Ops Backlog
- Post-Visit Follow-up Drafter
- Property Inspection Escalation Router
- PTO Request Approval (Human-in-the-Loop)
- Referral Intake Priority Router
- Return Request Triage Agent
- Shipment Delay Customer Notifier
- Slack Orchestrator + Triage Sub-Agents
- Speed-to-Lead Auto-Responder
- Support Contract SLA Credit Agent
- Telegram FAQ Auto Reply
- Urgent vs Standard Router
- Voice of Customer FAQ Schema Agent
Why teams run Customer Support workflows on Heym
Heym is a source-available, self-hosted AI workflow platform for agentic automation: agents that call tools, retrieve from your own documents, and pause for human review when a step needs it.
Free and source-available
Released under MIT with a Commons Clause, with no per-task or per-execution pricing.
Self-hosted
Runs on your own infrastructure with Docker, so your data and credentials stay yours.
One-paste import
Copy a template JSON, paste it onto the canvas, and run it in minutes.
Agentic by default
Agent nodes, MCP tools, and built-in RAG on a visual workflow canvas.
Customer Support templates FAQ
How do I automate support inbox triage?
The IMAP Support Inbox Triage template watches a shared mailbox, summarizes each email with an LLM, and posts urgent items to Slack so nothing important sits unread.
Can a human approve AI replies before they send?
Yes. The HITL Support Reply Agent drafts a response, pauses on a human-in-the-loop checkpoint, and only continues once a teammate approves or edits the reply.
Can I customize a template after importing it?
Every node, prompt, credential, and connection is editable after import. Swap the model, change the trigger, add or remove tools, and rewire branches directly on the canvas without writing boilerplate.
Is Heym free and self-hosted?
Yes. Heym is source-available under an MIT license with a Commons Clause, so you can run every template on your own infrastructure with Docker. There is no per-task or per-execution pricing, and your data and credentials stay inside your environment.
What makes these different from ordinary automation templates?
Each one runs on an AI-native canvas, so agent nodes, MCP tools, and built-in RAG sit in the same workflow as the triggers, branching, and integrations. That is the difference between a fixed sequence of steps and an agentic workflow that can retrieve context, call tools, and pause for human review while it runs.
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