Customer Feedback Triage Team6 nodes
Customer Feedback Triage Team
An orchestrator runs a sentiment analyst, an issue categorizer, and a response planner to triage a batch of customer feedback.
Workflow at a glance
The full canvas, before you import it
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#Multi-Agent#Orchestrator#Customer Feedback#Sentiment#Support#AI
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6 nodes · Free & source-available
Customer Feedback Triage Team
Turn a pile of feedback into a plan. An Orchestrator coordinates three specialists: a Sentiment Analyst reads the mood and themes, an Issue Categorizer buckets and rates issues, and a Response Planner recommends replies and priority actions.
What this workflow does
- feedbackBatch holds the raw reviews or support comments
- Orchestrator delegates to the sub-agents and returns the triage report
- SentimentAnalyst scores sentiment and surfaces themes
- IssueCategorizer buckets issues by type and severity
- ResponsePlanner recommends responses and priority actions
- triageReport surfaces the result
Use cases
- Weekly review of reviews, NPS comments, or support tickets
- Turning unstructured feedback into owned actions
- Prioritizing fixes by severity and frequency
Setup
Add an LLM credential to all four Agent nodes. Paste a batch of feedback, one item per line. The report is a starting point for the team, not an automatic decision.
How to import this template
- 1Click Import → Copy JSON on this page.
- 2Open your Heym and navigate to a workflow canvas.
- 3PressCmd+V/Ctrl+V— nodes appear instantly.
- 4Add your API keys in the node config panels and click Run.
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