Urgent vs Standard Router4 nodes
Urgent vs Standard Router
Branch on a keyword in the input line — fast path vs standard path using a Condition and two outputs.
Workflow at a glance
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#Condition#Routing#Support#Automation
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4 nodes · Free & source-available
Urgent vs Standard Router
Demonstrates Condition branching: if the line contains URGENT, follow the high-priority Output; otherwise use the standard queue output.
What this workflow does
- Input receives one line of text (e.g. support ticket subject)
- Condition checks for the substring
URGENT(case-sensitive — adjust in the node if you prefer case-insensitive) - Output (FastLane) vs Output (Standard)
Setup
Connect Slack or ticketing nodes downstream of each branch. No secrets in the template.
How to import this template
- 1Click Import → Copy JSON on this page.
- 2Open your Heym and navigate to a workflow canvas.
- 3PressCmd+V/Ctrl+V— nodes appear instantly.
- 4Add your API keys in the node config panels and click Run.
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