IMAP Support Inbox Triage
Watch a shared mailbox, summarize incoming support email, and route urgent messages to Slack.
The full canvas, before you import it
Click any node to see its config.
Click a node to select it — same as the Heym editor; the panel shows its settings.
5 nodes · Free & source-available
IMAP Support Inbox Triage
Turn a shared inbox into an AI-powered support intake flow. This template polls an IMAP mailbox, summarizes each new message, checks whether it looks urgent, and posts only priority items to Slack while still returning a clean workflow result.
What this workflow does
- IMAP Trigger polls a mailbox every 5 minutes
- LLM node summarizes the new email and extracts the urgency signal
- Condition node checks whether the subject or summary indicates urgency
- Urgent mail → Slack node posts an alert to the team
- Non-urgent mail → Output node records a normal triage result
Use cases
- Shared support inbox triage
- Sales inbox qualification
- Escalation monitoring for on-call teams
Setup
Create an IMAP Email Inbox credential first, then point the Slack node at your incident or support channel.
To wake the model only for mail that needs it, add a filter and a decision gate in front: Always-On Agents: Listening Is Free, Thinking Is Not builds that version as an importable template.
How to import this template
- 1Click Import → Copy JSON on this page.
- 2Open your Heym and navigate to a workflow canvas.
- 3PressCmd+V/Ctrl+V— nodes appear instantly.
- 4Add your API keys in the node config panels and click Run.
Discover more automations
- Customer SupportHITL Support Reply AgentDraft a customer-facing support response, pause for human approval, then continue with the reviewed reply.
- Customer SupportUrgent vs Standard RouterBranch on a keyword in the input line — fast path vs standard path using a Condition and two outputs.
- Customer SupportSlack Orchestrator + Triage Sub-AgentsOrchestrator agent classifies incoming Slack messages and delegates to an UrgentAgent or NormalAgent sub-agent, each with its own posting logic.
- Customer SupportLanguage Switch RouterDetect the language of incoming text with an LLM and route to the matching branch using the Switch node.
- Customer SupportTelegram FAQ Auto ReplyReply to inbound Telegram questions with an LLM and keep the latest question in a global variable.
- Customer SupportCustomer Survey Sentiment Slack DigestRead recent survey rows from Google Sheets, summarize sentiment and themes with AI, then post a daily digest to Slack.
- Customer SupportDiscord Slash Command FAQ ReplyAnswer Discord slash commands with an AI-generated, concise FAQ response and a native interaction follow-up.
- Customer SupportSupport Contract SLA Credit AgentCompare support incidents against contract SLAs, draft credit recommendations, and route finance-sensitive exceptions for approval.
- Customer SupportDecision Model Support TriageUse one Decision Model to assess urgency, choose a support team, and score business impact. Route tickets using all three answer types.
- Dev & IT OpsHTML Status PageCheck an upstream service and answer a browser GET with a rendered status page instead of JSON.
- Dev & IT OpsWorkflow Change Audit LogCapture every workflow create, update, and delete on your Heym instance and post a batched summary to Slack.
- Dev & IT OpsCodex PR Fix AgentSend a coding task to Codex, open a draft PR when it succeeds, and notify Slack when Codex needs follow-up input.