IMAP Support Inbox Triage5 nodes
IMAP Support Inbox Triage
Watch a shared mailbox, summarize incoming support email, and route urgent messages to Slack.
Workflow at a glance
The full canvas, before you import it
Click any node to see its config.
#IMAP#Email#Slack#Support
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5 nodes · Free & source-available
IMAP Support Inbox Triage
Turn a shared inbox into an AI-powered support intake flow. This template polls an IMAP mailbox, summarizes each new message, checks whether it looks urgent, and posts only priority items to Slack while still returning a clean workflow result.
What this workflow does
- IMAP Trigger polls a mailbox every 5 minutes
- LLM node summarizes the new email and extracts the urgency signal
- Condition node checks whether the subject or summary indicates urgency
- Urgent mail → Slack node posts an alert to the team
- Non-urgent mail → Output node records a normal triage result
Use cases
- Shared support inbox triage
- Sales inbox qualification
- Escalation monitoring for on-call teams
Setup
Create an IMAP Email Inbox credential first, then point the Slack node at your incident or support channel.
How to import this template
- 1Click Import → Copy JSON on this page.
- 2Open your Heym and navigate to a workflow canvas.
- 3PressCmd+V/Ctrl+V— nodes appear instantly.
- 4Add your API keys in the node config panels and click Run.
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