Multi-Agent#Slack#AI#Triage#SlackTrigger
Slack AI Triage Agent
Classify incoming Slack messages with an LLM and auto-route urgent tickets to a priority channel.
Slack AI Triage Agent
Automate first-line support triage: every message arriving in your monitored Slack channel is classified by an LLM and routed to the right queue — no manual intervention required.
What this workflow does
- Slack Trigger fires when a message arrives in your chosen channel
- LLM node classifies the message as
urgentornormal - Condition node checks whether the label is
urgent - Urgent → Slack node pings
#urgent-alertswith the original text - Normal → Slack node posts to
#general-queuefor async review
Use cases
- Customer support inbox routing
- On-call alert escalation
- Internal help-desk triage
Setup
Configure the Slack Trigger with your workspace credentials and a source channel. Update the two Slack nodes with your destination channel names. Adjust the LLM system instruction to match your severity vocabulary.
How to import this template
- 1Click Import → Copy JSON on this page.
- 2Open your Heym and navigate to a workflow canvas.
- 3Press Cmd+V / Ctrl+V — nodes appear instantly.
- 4Add your API keys in the node config panels and click Run.
#Slack#AI#Triage#SlackTrigger
Click a node to select it — same as the Heym editor; the panel shows its settings.
7 nodes · Free & source-available
More workflow templates
Explore related automations — each page links to other templates so you can discover more use cases.
- Research Brief → Draft WriterTwo-stage pipeline: one LLM pulls facts and bullets, the next turns them into a polished paragraph for blogs or newsletters.
- Batch LLM Status TrackerSend an array through the OpenAI Batch API, branch on live status updates, and collect the final per-item results.
- IMAP Support Inbox TriageWatch a shared mailbox, summarize incoming support email, and route urgent messages to Slack.
- Jina Web FetcherFetch clean, LLM-ready text from any URL using the Jina Reader API.
- Cursor Post NotifierMonitor the Cursor blog on a schedule and Slack-notify your team when a new post goes live.
- Gemini Image CreatorGenerate images from a text prompt using Gemini's native image output.
- PDF / DOCX Translation AgentTranslate the full text of any uploaded document using an AI agent.
- Claude Blog MonitorMonitor the Anthropic blog on a schedule and Slack-notify your team on new Claude posts.
- Open-Meteo Weather SnapshotPull live weather (no API key) from Open-Meteo for any city coordinates — great for travel bots and dashboards.
- GitHub Release RadarCompare the latest GitHub release tag against Redis and notify Slack when a project ships a new version.
- Meeting Notes → JSON TasksTurn messy meeting notes into structured JSON tasks with the LLM node's JSON output mode — no image pipeline required.
- web.dev Article MonitorCron + crawler + Redis dedupe + Slack: get notified when Google's web.dev blog publishes a new article.