Slack Orchestrator + Triage Sub-Agents
Orchestrator agent classifies incoming Slack messages and delegates to an UrgentAgent or NormalAgent sub-agent, each with its own posting logic.
The full canvas, before you import it
Click any node to see its config.
Click a node to select it — same as the Heym editor; the panel shows its settings.
7 nodes · Free & source-available
Slack Orchestrator + Triage Sub-Agents
Automate first-line support triage with an orchestrator + sub-agent architecture. The Orchestrator Agent reads the incoming message and decides severity; then delegates to UrgentAgent or NormalAgent, each running its own specialised prompt and posting logic.
What this workflow does
- Slack Trigger fires when a message arrives in your monitored channel
- Orchestrator (Agent) analyses the message and outputs exactly
urgentornormal - Switch routes to the correct posting path
- UrgentAgent (Agent) composes an escalation summary and posts to
#urgent-alerts - NormalAgent (Agent) writes a concise ticket summary and posts to
#general-queue
Use cases
- Customer support inbox routing
- On-call alert escalation
- Internal help-desk triage with AI-generated summaries
Architecture note
Each sub-agent has its own system prompt — UrgentAgent writes with urgency and action items; NormalAgent writes a calm digest entry. Swap sub-agents for other destinations (email, PagerDuty HTTP, etc.) without changing the Orchestrator.
Setup
Configure the Slack Trigger with your workspace credentials and source channel. Add your OpenAI credential to the Orchestrator, UrgentAgent, and NormalAgent nodes. Update channel names in the two Slack nodes.
How to import this template
- 1Click Import → Copy JSON on this page.
- 2Open your Heym and navigate to a workflow canvas.
- 3PressCmd+V/Ctrl+V— nodes appear instantly.
- 4Add your API keys in the node config panels and click Run.
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