Shipment Delay Customer Notifier6 nodes
FeaturedLogistics & Supply Chain#Logistics#Shipment Tracking#Customer Updates#Carrier Exceptions#AI Agent
Shipment Delay Customer Notifier
Watch carrier tracking for late shipments, draft a clear customer update with the new date, and send it to the customer team before customers have to ask.
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#Logistics#Shipment Tracking#Customer Updates#Carrier Exceptions#AI Agent
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6 nodes · Free & source-available
Shipment Delay Customer Notifier
This logistics template turns carrier tracking exceptions into customer updates. Every hour it reads late shipments, compares the promised date with the carrier's new estimate, and drafts a short update your customer team can send.
What this workflow does
- DelayCheckSchedule runs every hour
- FetchTrackingExceptions reads late shipments from your TMS or carrier API
- DelayUpdateAgent drafts one factual update per shipment and decides who needs one
- NotifyGate branches on
CUSTOMER_UPDATE_NEEDED - EmailCustomerTeam sends the drafts to the customer team
- DelayUpdateResult returns the drafts
Setup
Replace the tracking endpoint, connect an LLM credential and an SMTP credential, and set the customer team's address.
How to import this template
- 1Click Import → Copy JSON on this page.
- 2Open your Heym and navigate to a workflow canvas.
- 3PressCmd+V/Ctrl+V— nodes appear instantly.
- 4Add your API keys in the node config panels and click Run.
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