Return Request Triage Agent6 nodes
Return Request Triage Agent
Apply your return policy to a customer request, choose refund, replacement, return label or review, draft the reply, log the decision and flag exceptions.
Workflow at a glance
The full canvas, before you import it
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#E-commerce#Returns#Customer Support#Refunds#AI Agent
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6 nodes · Free & source-available
Return Request Triage Agent
Most return requests follow the policy and some need a person. This template applies the policy to each request, drafts the reply for the customer, and sends only the exceptions to your team.
What this workflow does
- ReturnRequest asks for the order, reason, message, days since delivery and order value
- ReturnTriageAgent decides refund, replacement, return label, decline or review, and drafts the reply
- LogReturnDecision keeps the decision in a Data Table
- ReviewGate branches on
RETURN_REVIEW - NotifyReturnsTeam posts exceptions to Slack
- ReturnDecisionResult returns the decision and the reply
Setup
Put your return policy in the instruction, connect an LLM credential and Slack, and pick the Data Table for decisions.
How to import this template
- 1Click Import → Copy JSON on this page.
- 2Open your Heym and navigate to a workflow canvas.
- 3PressCmd+V/Ctrl+V— nodes appear instantly.
- 4Add your API keys in the node config panels and click Run.
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