Outage Customer Update Agent6 nodes
Outage Customer Update Agent
Read active outages every 15 minutes, draft plain-language customer updates with restoration times from the outage system, and send them to communications for review.
Workflow at a glance
The full canvas, before you import it
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#Energy#Outage Management#Customer Communications#Utilities#AI Agent
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6 nodes · Free & source-available
Outage Customer Update Agent
During an outage, customers want to know what happened, how many are affected and when power returns. This template drafts those updates from your outage management system, so communications only has to review and publish.
What this workflow does
- OutageCheckSchedule runs every 15 minutes
- FetchOutageEvents reads active outages
- OutageUpdateAgent drafts one update per area with cause, customers affected, crew status and restoration time
- PublishGate branches on
PUBLISH_UPDATE - SendToCommsReview emails the drafts to communications
- OutageUpdateResult returns the drafts
Setup
Point FetchOutageEvents at your OMS, connect an LLM credential and SMTP, and set the communications address.
How to import this template
- 1Click Import → Copy JSON on this page.
- 2Open your Heym and navigate to a workflow canvas.
- 3PressCmd+V/Ctrl+V— nodes appear instantly.
- 4Add your API keys in the node config panels and click Run.
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